Need help?

0751558495 support@icbfinance.com

Features

A quick call is often all it takes to settle a wide variety of issues you may encounter with your everyday banking. With telephone banking, you can:

  • Check your balance
  • Make payments
  • Pay bills
  • Transfer money
  • Set up standing orders
  • Update your details

We also offer a 24 hour automated service which allows you to check your balance, make payments and transfer money

Getting started

To set up a telephone banking security number or for any other general queries, please call us on:

03457 404 404

Lines open 8am-8pm every day

Bank Advance customers receive 24/7 customer service

Bank Premier customers please call us on:

03457 707 070

Premier customers receive 24/7 customer service

Say goodbye to passwords with Voice ID

Bank Voice ID is making telephone banking safer than ever because:

  • It makes it easier to access your account through telephone banking
  • There’s no need to use your security number

You can do it in 4 easy steps:

1. Call 08000 852 380

2. Verify yourself using your telephone security number

3. Create your voiceprint saying 'My voice is my password' up to 5 times

4. Use your voice to access your account through telephone banking

The next time you call us, you won’t need a password. You'll just need to repeat that short, simple phrase. And don't worry about remembering it – we’ll remind you what to say.

If you've forgotten your telephone banking security number, you can reset it by calling 03457 404 404

Bank Voice ID is available to UK customers over the age of 18 who are registered for telephone banking.

How will it work?

Like your fingerprint, your voice is unique, which means you can create your own voiceprint. Our Voice ID technology analyses your voice in seconds. It checks over 100 behavioral and physical vocal traits, including the size and shape of your mouth, how fast you talk and how you emphasise words.

Once you’ve created your voiceprint, you'll be able to use your voice to access telephone banking. It also means we can use it to help protect you further against fraud.

Instead of entering two random digits from your telephone banking security number, we'll simply verify that it's you talking by asking you to say a short, simple phrase.

How will it be safer and easier?

Fraudsters and hackers may be able to steal or guess your security number, but they can't replicate your voice. Voice ID is sensitive enough to detect if someone is impersonating you or playing a recording. It can even recognise your voice if you have a cold or a sore throat.

You won't need to remember your security number. Once you've entered your account or card number, you'll just need your voice to access your account through telephone banking. This should make using telephone banking much easier, particularly if you don't call us often.

Frequently Asked Questions

Yes. One of our customer service representatives will take you to a phone in a quiet area so you can make the call to set it up.

Voice ID will still work when you are suffering from a general cold or sore throat. In exceptional situations where you have a more severe illness that affects your voice, we'll verify you using a different method.

We may not be able to recognise your voice if the line is bad or it's noisy in the background. If that happens, we'll transfer you to an agent who will verify you by asking you some security questions. Alternatively, you could call us back when you're somewhere less noisy or from a different phone.

It should be possible for you to set up Voice ID if you have a speech impediment. We'll just need to ensure we can get at least three strong recordings of you repeating the pass phrase. However, you may find it easier to continue using your telephone banking security number.

We don't recommend setting up Voice ID if you use a voice box or speech synthesiser since some of these use a standard voice that won’t be unique to you.

Yes, you can set up Voice ID on any account that you have permission to operate.